Our Returns Policy

We put great care and attention into everything we do and we want you be happy when you buy from us. In the unlikely event that something goes wrong we'll do everything we can to put it right, to keep our customers happy.

Damaged Goods

We pack all our parcels very carefully into our bespoke mailing boxes in our Sussex bakery. We take great care to ensure your goods arrive in pristine condition. If unfortunately, your order is damaged in transit, we'll collect it and replace it.

To arrange collection, please contact us giving the reason for the return. Any damaged goods would be collected (usually by courier) at our expense and at your convenience. If you're returning an order because you are not satisfied, please tell us why and send it back to us in its original packaging. For our address details see Contact Us. This returns policy does not affect your statutory rights.

Delivery Charges

If you are returning an item as a result of damage in transit or a fault on our part, we'll refund the delivery charges for both the initial order and the cost of returning the parcel. Please note, we would not refund delivery charges in all other circumstances where we are not at fault.

Please note, in all other circumstances you would be responsible for the costs of returning items and the original postage and packing paid would not be refunded. We can arrange for collection at your expense if you cannot return them yourself but this would prove more expensive.

Our return address is:

Country Farm Cakes

8, Pondtail Farm,

Coolham Road,

West Grinstead,

West Sussex

RH13 8LN