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Refunds & Returns

We put great care and attention into everything we do and we want you be happy when you buy from us. In the unlikely event that something goes wrong we'll do everything we can to put it right, to keep our customers happy.

Damaged Goods

We pack all our parcels very carefully into our bespoke mailing boxes in our Sussex bakery. We take great care to ensure your goods arrive in pristine condition. If unfortunately, your order is damaged in transit, we'll collect it and replace it.

To arrange collection, please contact us giving the reason for the return. Any damaged goods would be collected (usually by courier) at our expense and at your convenience. If you're returning an order because you are not satisfied, please tell us why and send it back to us in its original packaging. For our address details see below. This returns policy does not affect your statutory rights.

Delivery Charges

If you are returning an item as a result of damage in transit or a fault on our part, we'll refund the delivery charges for both the initial order and the cost of returning the parcel. Please note, we would not refund delivery charges in all other circumstances where we are not at fault.

Please note, in all other circumstances you would be responsible for the costs of returning items and the original postage and packing paid would not be refunded. We can arrange for collection at your expense if you cannot return them yourself but this would prove more expensive.

Cancelling an order

Under the United Kingdom's Distance Selling Regulations you have the right to cancel the contract for  the purchase of any item within 14 working days of delivery.

Your rights to return goods are protected under the EU Consumer Rights Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm

If for any reason you are not entirely satisfied with any product that you have purchased from us, you may return it to us, at your expense, within 14 days from the date of dispatch.

Provided it is returned in its original packaging and the product has not been consumed other than is reasonable to establish the quality of the product you are not happy with, we will refund the entire purchase price including the cost of postage.

If your returned order is damaged, not in the original packaging or consumed more than was reasonable to establish the quality of product, we reserve the right to levy a charge commensurate with that loss.

If you wish to cancel your order, please let us know either in writing to the address below or via email to orders@countryfarmcakes.co.uk, giving the reason for the return as 'Contract Cancellation'. When you send the item back, please package it securely.

Our return address is:

Country Farm Cakes

8, Pondtail Farm,

Coolham Road,

West Grinstead,

West Sussex

RH13 8LN

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01403 741466

info@countryfarmcakes.co.uk

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